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Momentum

Customer Relationship Management Manager

Early Applicant
  • 22 days ago
  • Be among the first 50 applicants

Job Description

Job Summary

A CRM manager's role is pivotal to managing the user's activities within our business. A CRM Manager will be responsible for setting up engagement strategies towards users to maximize retention, and user lifetime and drive sales growth.

Responsibilities:

  • Create and implement CRM strategies to increase customer retention and loyalty.
  • Design and execute targeted marketing campaigns using CRM tools, analyzing results to optimize future efforts.
  • Work closely with sales and customer service teams to align CRM strategies with business goals.
  • Monitor and report on CRM metrics, providing insights and recommendations for improvement.
  • Manage CRM software and tools, ensuring they meet organizational needs and enhance user experience.
  • Analyze customer behaviour and feedback to identify opportunities for product development and service improvement.

Requirements:

  • Bachelor's degree in marketing or a related field.
  • A minimum of 3 years of previous experience in CRM Management.
  • Strong understanding of CRM Tools.
  • Previous 35 years of experience in the UAE within e-commerce.
  • Previous management of a high volume of users.
  • Strong analytical skills with the ability to interpret data and draw actionable insights.
  • Strong organizational skills and attention to detail.
  • Understanding of customer segmentation and targeting strategies.
  • Proficiency in English.

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 02/11/2024

Job ID: 98954895

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Last Updated: 17-11-2024 06:27:16 PM
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