Customer Relationship Management Manager

Job Title: CRM - Technical Project Manager.

Objectives:

The main Objective of this position is to hire a resource Project Specialist to manage and support the CRM and contact centre implementation Project.

Key Responsibilities:

Project Planning and Execution: Develop and manage comprehensive project plans, including scope, objectives, deliverables, timelines, and resource allocation. Ensure project milestones are met on time and within budget.

Stakeholder Management: Communicate effectively with stakeholders, including clients, team members, and senior management, to understand requirements, provide regular updates, and manage expectations.

Team Leadership: Lead and motivate cross-functional project teams, fostering a collaborative and high-performance culture. Assign tasks, monitor progress, and provide guidance and support as needed.

Risk Management: Identify potential project risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle to ensure successful project delivery.

Quality Assurance: Ensure that all project deliverables meet quality standards and client expectations. Conduct regular reviews and assessments to maintain project quality.

Budget Management: Develop and manage project budgets, ensuring costs are controlled and financial objectives are achieved. Provide regular financial reports to senior management.

Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, and post-project evaluations. Ensure all project records are accurate and up to date.

Process Improvement: Continuously evaluate and improve project management processes and methodologies. Implement best practices to enhance project efficiency and effectiveness.

Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and addressing any issues or concerns promptly.

Qualification:

Technical Skills: Strong understanding of IT infrastructure, software development life cycle (SDLC), and Agile methodologies. Proficiency in project management tools (e.g., MS Project, JIRA).

Soft skills:

Leadership Skills: Excellent leadership and team management abilities. Experience leading cross-functional teams and managing remote teams is an advantage.

Communication Skills: Outstanding verbal and written communication skills. Ability to present complex information clearly and concisely to various stakeholders.

Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and make data-driven decisions.

Time Management: Exceptional organizational and time management skills. Ability to prioritize tasks and manage multiple projects simultaneously.

Adaptability: Flexibility to adapt to changing project requirements and work in a fast-paced environment.

Education: Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. A Master's degree or relevant certifications (PMP, PRINCE2, Agile, SCRUM etc.) is a plus.

Minimum of 5 years of experience in project management within the IT sector, specifically CRM and contact center with a proven track record of successfully managing complex projects.