Customer Renewals Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

Reporting to the Team Lead of Renewals, the Customer Renewals Specialist (CRS) will focus on sales renewals where you will generate Renewal revenue. You will articulate the value of products or services to customers and be accountable for revenue retention motions including product renewals, extension, upsell and expansion. Maintain up-to-date knowledge of Rewaa competitive positioning in the marketplace. We're looking for individuals who are curious with excellent communication and strong stakeholder skill, and/or prior experience in customer service or sales support function. You would be comfortable in managing ambiguity situations and managing complex, deep relationships to help the customer to uncover some challenges while setting in place new processes and workflows. Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. In addition to revenue generation, you will provide accurate renewal forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

• Understand and capture the Voice of the Customer for the assigned client
• Respond to customer inquiries by following standard scripts and procedures
• Make and receive calls with the intent of existing contracts
• Achieve and exceed quota targets and activity metrics within assigned accounts
• Convert small starting opportunities to significant sized opportunities over time
• Provide accurate weekly/monthly/quarterly renewal forecasts
• Undertake research to understand prospect organization structures and identify important players
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions
• Develop excellent technical knowledge needed for value proposition and solution selling
• Assess competitors by analyzing and summarizing competitor information and trends.
• Maintain the CRM to ensure all relevant data is captured promptly
• Strong consultative approach to engage clients and prospects
• Result-driven with a strong track record in delivering sales targets
• Demonstrated aptitude to learn and optimize new technology and data
  

• Bachelor's degree or equivalent work experience
• 1+ years prior experience in a software company, preferably Software as a Service
• Global sales experience preferred, but regional level required
• Excellent negotiation and interpersonal skills
• Must thrive in a fast-paced, ever-changing environment
• Excellent communication skills
• Ability to effectively prioritize and escalate customer issues as required
• Ability to create, review, and improve processes to drive operational efficiency
• Proficient in Microsoft Office / Google Drive Suite
• Profound understanding of CRM systems, preferably Zoho, Hubspot, or Salesforce
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service, presentation, and conflict resolution skills
• Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
• Bi-Lingual in English and Arabic preferred
  

• Work with an awesome growing global team, in a fast-growing startup with the opportunity to develop
• Relocation Allowance if applicable
• Competitive Salary
• Stock Options
  

Alert for Candidates

Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa's official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you.

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Notice to External Recruiters and Staffing Agencies

Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening.

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