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Customer Service Agent - Call Center (Jeddah)

Solex Plus
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Saudi Arabia
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Job Description

Job Description and Responsibilities:

  • Inbound Customer Support:
    • Handle incoming calls from customers professionally and courteously.
    • Assist customers with product or service-related inquiries, concerns, and issues.
    • Provide accurate information and solutions to resolve customer problems.
  • Problem Resolution:
    • Identify and analyze customer issues, ensuring timely and effective resolution.
    • Collaborate with relevant departments to address complex problems and escalate issues when necessary.
  • Communication:
    • Communicate with empathy, patience, and clarity to build positive customer relationships.
    • Keep customers informed about the status of their inquiries and resolutions.
  • Documentation:
    • Accurately document customer interactions and details in the customer relationship management (CRM) system.
    • Maintain organized records of customer communications for future reference.
  • Product/Service Knowledge:
    • Develop a comprehensive understanding of [Company Name]s products and services to better assist customers.
    • Stay informed about updates, changes, and promotions to provide relevant information to customers.

Qualifications:


  • High school diploma or equivalent.
  • Previous experience in customer service or a call center is advantageous.
  • Excellent English verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient computer skills

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

customer service
Computer Skills
communication
Problem Solving

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Date Posted: 29/06/2024

Job ID: 83442901

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Last Updated: 15-11-2024 00:42:48 PM
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