Customer Service Agent

Customer service Agent

Job summary:

We are seeking an experienced and dedicated customer service agent to join our team. The customer service agent will be responsible for providing high-quality assistance to our customers through various communication channels, including phone, email, and chat. The ideal candidate should have excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer experiences.

Key Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Troubleshoot and resolve customer issues efficiently

- Provide accurate information about products, services, and policies

- Identify opportunities to improve customer satisfaction and suggest process improvements

- Collaborate with cross-functional teams to enhance the overall customer experience

- Adhere to company policies, procedures, and quality standards

-Communicate with customers via phone, email and chat

-Provide knowledgeable answers to questions about product, pricing and availability

-Work with internal departments to meet customer's needs

-Data entry in various platforms

Required Qualifications:

- 1-2 years of experience in a customer service or call center environment

- Strong communication and interpersonal skills

- Excellent problem-solving and critical thinking abilities

- Proficiency in using various customer service software and tools

- Ability to work in a fast-paced, high-volume environment

- Commitment to providing exceptional customer service

-Excellent phone etiquette and excellent verbal, written, and interpersonal skills

-Ability to multi-task, organize, and prioritize work

Preferred Qualifications:

- Bilingual (English and Arabic)

- Familiarity with CRM software and data entry

- Prior experience in a team-oriented environment

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

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