Job Description
Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the company s products and programs as well as communicating effectively within the company.
Essential Duties/Responsibilities:
Respond to customer web inquiries regarding online merchandise or service orders.
Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
Document customer issues and inputs in ticketing system.
Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
Achieve productivity standards and goals while maintaining the highest level of customer service
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Create and maintain customer loyalty by providing unforgettable service
Work with team to achieve department goals such as updating response templates for customer queries
Perform other duties as assigned by supervisor
Hiring Criteria at WaffarX :
We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Desired Candidate Profile
Profile:
Job Qualifications:
1 year of Customer Service Experience
Fluency in spoken and written English
Fluency in written Arabic
Ability to answer a high volume of messages/outbound calls.
Excellent interpersonal skills
Demonstrate sound decision-making abilities
Ability to anticipate problems and create solutions for them with Strong attention to detail
Accept and adapt well to corporate or departmental change
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
Maintain stable performance and poise in high stress situations
Digital and E-commerce experience preferred.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
