Requirements
- Diploma/ Degree in any field
Job Description
- Provide customer service and own activities related to quote to cash process which include agreement quote generation, agreement activation/renewal and billing.
- Analyse and respond to customer's request for quotation in a timely and accurate fashion, comply fully to Keysight policies and procedures, also export licensing rules.
- Process PO and change order requests - perform order acceptance, activate and administer agreement according to policy and standards .
- Send customer order acknowledgements and updates .
- Trigger accurate customer billings timely per contract terms and in accordance with defined policy including e-invoicing and portal.
- Interact with Field, Business, Legal, Tax, Collections and Revenue team to review and accept agreement with negotiated terms and conditions.
- Responsible for maintaining completeness and integrity of agreement data in system to ensure correct entitlement, quota assignment and revenue recognition.
- File related quote and order documentation adhering to document retention guidelines.
- Consult with internal resources as needed to effectively support customer inquiries. Proactively resolve customer issues/ internal escalations.
- Consistent delivery of quality services within Service Level Agreement with the upmost integrity is expected.
Job Type: Contract
Contract length: 12 months
Pay: RM3,
- 00 - RM5,000.00 per month
Benefits: - Health insurance
Schedule:
Education:
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
* english (Required)
