We are seeking a dynamic
Customer Service Manager to join our growing team. We want a team member who is motivated and eager to learn, and who will be regarded as an addition to the firm. The candidate should be delivering exceptional outcomes across Clarity.
Who We Are
Clarity is an American-based company committed to helping consumers reduce their debt burdens by negotiating with creditors to settle debts for less than the full amount owed. Our comprehensive debt settlement services cover various types of unsecured debts, including credit cards, personal loans, medical bills, and specific student loans.
What you'll be doing
Responsibilities
As a
Customer Service Manager at Clarity, you'll play a crucial role in crafting engaging learning experiences that drive exceptional outcomes across our organization. Your responsibilities will include:
- Customer Interaction
- Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.
- Proactively reach out to customers for follow-ups, updates, or issue resolutions.
- Issue Resolution
- Assist customers in resolving program or service-related issues, providing accurate information and solutions.
- Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.
- Product/Service Knowledge
- Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.
- Communication
- Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
- Practice active listening to fully understand customer needs and concerns.
- Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
- Exercise patience when interacting with customers to ensure a positive experience.
- Customer Education
- Educate customers about program features, usage, policies, and procedures.
- Guide customers on utilizing self-service options and online resources.
- Compliance
- Ensure compliance with company policies, procedures, and service standards.
- Manage time effectively by maintaining committment to published schedules and ensuring timely responses and resolutions to customer inquiries.
- Prioritize tasks based on urgency and importance.
What you should have
- Language Requirement: English speakers only
- Preferred 8+ years of prior experience in a high-volume call center
- Proficient in MS Office
- Strong ability to asses and de-escalate intense situations
- Excellent attention to detail and follow-up
- Exhibit a high degree of initiative and independence
What do we offer
- Health Insurance
- Attractive compensation package
- Continuous training sessions to support your professional growth.
Employment Type: Full Time - On Site
Working Days: 5 Days (Monday - Friday)
This is an exciting opportunity to merge your talents with innovation and contribute to our mission of helping individuals achieve financial freedom. Take the first step towards a fulfilling career by applying now and becoming part of the Clarity family!
Learn more about career opportunities at Clarity: www.usclarity.zenats.com
Join us today and embark on a journey where your talents and passion make a real difference!
