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ADIB - Abu Dhabi Islamic Bank

Customer Service Officer

ADIB - Abu Dhabi Islamic Bank
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  • 21 days ago
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United Arab Emirates, Dubai
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Job Description



Role: Customer Service Officer

Location: Dubai

Role Purpose:

  • Deliver excellent customer service in accordance with agreed standards.


Key Accountabilities of the role:

  • Responsible to close customer complaints and ensure that customer is satisfied with the service provided
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Ensure customer is constantly informed on status of his/her query.
  • Co-ordinate and liaise with other departments in a professional manner
  • Deliver right levels of service skills support & coach other colleagues
  • Participate in regular review and development meeting with key stakeholders
  • Ensure compliance with bank policies
  • Positive customer feedback
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments


Specialist skills / technical knowledge required for this role:

  • Customer service skills to resolve customer complaints
  • Display flexibility in dealing with clients and other team members
  • Good problem-solving skills
  • Excellent communication skills
  • Excellent decision-making skills


Previous experience required (if any):

  • Previous banking experience in similar role
  • Knowledge of regulated financial services and banking industries
  • Detailed understanding of asset product
  • In depth understanding of the internal process, procedures and internal systems


This position is for UAE Nationals only.



More Info

Industry:Other

Job Type:Permanent Job

Skills Required

Customer service
communication
Banking
Problem-solving

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Date Posted: 03/11/2024

Job ID: 99042275

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ADIB - Abu Dhabi Islamic Bank
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Last Updated: 22-11-2024 06:03:16 PM
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