JOB TITLE
Customer Service Officer (Face to Face) | MAF Entertainment | Cinemas
ROLE SUMMARY
The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Majid Al Futtaim Entertainment business.
ROLE PROFILE
- Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
- Takes ownership of guest request and not refer guest elsewhere in accordance with our Personal Assist Service approach.
- Manages customer complaints or concerns in a polite and professional manner and follows the correct escalation process.
- Ensures that the place of work and surrounding area is always kept clean and organized.
- Assists customers through strong product knowledge.
- Deals with customer complaints or concerns and follows the correct escalation process.
- Engages with customers in polite and professional manner following Majid Al Futtaim Entertainment programs and initiatives and any promotions and/or offers.
- Ensures all guests receive the correct change and avoids cash under & over at all times.
REQUIREMENTS
- 0-3+ years of experience in any Food and Beverage /Customer Service/Retail/Hospitality industry preferred.
- Basic English language verbal and written.
- Customer service orientation.
- Team oriented, energetic, friendly, and outgoing.
- Excellent communication skills.
WHAT WE OFFER
- At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
