Job Purpose:
- To delight internal and external customers over the telephone.
Job description:
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Handling escalation customer complaints
- Managing priority customers segment calls.
- Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc
Knowledge, Skills and Experience ;
- University Graduate (preferably with some finance / banking or math's component).
- Bilingual.
- Minimum of 1 years experience in preferably Call Center.
- Last year performance rating should be On Target or above.
- Flexible to work in shifts
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.
- Excellent English
