As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a Customer Service Officer who is accountable to enhance satisfaction levels of external customers by providing accurate product / service information and resolving service issues.
Your Role:
- Manage the expectations of the client on the services that can be rendered within the remit of the client's insurance coverage and the service capability of the organization.
- Promote MedNet image and name as a leading TPA within Bahrain and regional markets.
- Refer customer grievances to the concerned / designated departments for further investigation and redressal.
- Follow up with the designated departments to ensure that appropriate changes were made to resolve customers problems.
- Where necessary conduct independent investigations to determine the causes of complaint.
- Recommend improvements in services or procedures or products in order to prevent future problems.
- Keep accurate records of discussions or correspondence with PICs & providers.
- Primary channel for customers communication.
Your Profile:
- Excellent written and verbal communication both in English & Arabic.
- Good knowledge of Microsoft applications, particularly profound experience in developing PowerPoint Presentations, Excel sheets models and MS Project.
- Analytical and problem-solving skills
Our Benefits:
- Flexible and Hybrid working arrangements
- Bonuses & performance incentives
- Comprehensive health coverage
- Generous leave policies
- Education & Development support
- Competitive Dental, Life, and health insurance coverage
- Global Career opportunities
*At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.
