Customer Service Representative

Company Description

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• Role Description

This is a full-time, on-site role as a Customer Service Representative at Concentrix in Cairo, Egypt. The Customer Service Representative will be responsible for providing excellent customer service and support to clients, handling inquiries and resolving issues in a timely and professional manner. They will also maintain accurate customer records and collaborate with cross-functional teams to ensure customer satisfaction.

Special bilingual accounts.

• Qualifications

Strong communication and interpersonal skills

Excellent problem-solving abilities

Patient and empathetic demeanor

Ability to multitask and prioritize

Proficient in using customer service software and databases

High school diploma or equivalent

Previous customer service experience is a plus

Graduate

Military status complete if applicable