Customer Service Representative

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Representative at our business located in Cairo, Egypt. As a Customer Service Representative, you will be responsible for providing exceptional customer service by effectively communicating with customers, resolving inquiries and issues, and ensuring customer satisfaction. You will handle a variety of customer interactions such as answering phone calls, responding to emails, and assisting with product or service inquiries. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

*The salary is up to 15 Net

9000 EGP Basic +100 Euros KPIs.

+ 1k overnight allowance

*10% increase after 6 months & 15% increase after 1 year.

*Social insurance + Medical coverage up to 200,000 EGP per employee per year.

*Transportation is provided

*Career Path

*Premium Card

*VPN Mobile Line

*GYM offers & other discounts

*New Cairo

Waiting for you to join our big Family.

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to handle difficult or irate customers with professionalism and empathy
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple tasks effectively
• Experience in a customer service role is preferred
• Proficiency in using customer service software, databases, and tools
• Fluent in both English and Arabic (both written and spoken)
• High school diploma or equivalent qualification

Note: This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all responsibilities that may be required.