Customer Service Representative

We are currently seeking a dedicated CS Technical Support Representative to join our dynamic team in Alexandria - Smouha. As a CSR, you will play a crucial role in providing top-notch assistance to our valued customers and ensuring their satisfaction.

Qualification

-Graduate

-Fluent in English (B2-C1)

-Able to commit to 24/7 rotational shifts.

Key Responsibilities:

-Offer exceptional technical support to customers via various channels such as phone, email, and

livechat.

-Resolve customer inquiries, technical issues, and concerns promptly and effectively.

-Guide customers through troubleshooting steps and provide clear instructions for problem resolution.-Document customer interactions, inquiries, and resolutions accurately in our support system.

-Collaborate with internal teams to escalate complex issues and ensure timely resolution.

-Stay updated on product knowledge and industry trends to deliver the best possible support.

Benefits:

-Paid training period

-5 working days (2 days off) rotational // 9 working hours ( 1 & half hour break)

-Ability to apply for any internal vacancy after 6 months

-Night shift allowance

-Social & Medical Insurance

-Transportation provided (door to door after 9:00 PM shifts for Females)