Customer Service Representative

Job Title:
Customer Service - Travel Vacancies
Job Description
Are you a travel guru with a knack for customer service Do you thrive on turning travel anxieties into excitement If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix! Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips. In this role, you will be:
The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ( KPIs )
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
Prepare complete and accurate work including appropriately notating accounts as required.
Maintain basic knowledge of client products and/or services.
Participate in activities designed to improve customer satisfaction and business performance.
Track, document, and retrieve information in the call tracking database.
Candidate Profile
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
Ability to fluently communicate in the required language of support, both written and verbally.
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
Basic computer navigation skills and PC Knowledge.
Ability to work as a team member, as well as independently.
Dependable with proficient attention to detail.
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
Able to rotate shifts, as needed.
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
Proficient in travel booking platforms and industry software.
A passionate traveler with a thirst for exploring new destinations and cultures.

Desired Candidate Profile

Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality