Job Description
Job Title:
Customer Service Vacancies - New Cairo - English
Job Description
Due to our incredible growth, we re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world s biggest and most well-known brands.
We re looking for people who thrive in delivering exceptional customer service. Whether you have a background in retail, and hospitality or maybe you ve worked as part of a team in a customer-facing role, we can help you harness those skills as a customer service advisor.
If you have fluent English language skills, you could be the perfect person to join our friendly and supportive team in Cairo. In this role, you will be responsible for:
handling incoming inquiries from English customers via phone, email, and online
providing support for customers to effectively resolve their queries regarding their internet, phone, or TV services
using and developing your knowledge of your client's products and/or services
updating our systems with complete and accurate details regarding your customer interactions
delivering exceptional customer service for our clients and their customers
Your Benefits:
Competitive salary
A bright, modern, and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Access to training and development opportunities
Your Skills
We know that customer service isn t for everyone. To be considered for this role, we ll need you to have the following:
Excellent English communication and interpersonal skills (written & verbal)
High school diploma
3 -6 six months of relevant Customer Service experience (preferred)
Highly motivated and strong work ethic
Strong problem-solving and analytical abilities
Courteous, friendly, and professional manner; be empathetic and able to troubleshoot with clear instructions and a friendly smile
Ability to build strong relationships with customers and ensure customer satisfaction
Strong computer skills and attention to detail
Ability to work to deadlines and targets, multi-task, and prioritize effectively
Flexibility in your approach to work to meet the changing needs of the business
Ability to work as a team member, as well as independently
This is a great opportunity for someone looking to join a growing, global business where you will have the opportunity to take advantage of excellent learning, development, and career opportunities and become part of a highly professional and fantastic team.
Do not miss this great job opportunity! Apply now:
Hours: 40 hours/week on a rotational shift pattern, 8 am and 8 pm, Mon Fri
Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
Time Type:
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Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
