Customer Service Representative (English speakers)

NOK Human Capital is an Egyptian S.A.E company founded in 2018. Our vision is to redefine benchmarks for the Human Resources Outsourcing industry by providing comprehensive HR services to support companies in offloading various processes and technologies such as benefits and payroll. We believe that human capital is a vital asset of any successful company, and we aim to invest in this asset to achieve business objectives and accelerate organizational development and growth. As a part of the leading NOX Holding group, we leverage the group's strong portfolios and networks in IT, logistics, distribution, courier, shipping, and financial and facilities management to provide tailored solutions that are efficient and cost-effective for our partners. Contact us at [Confidential Information] or visit www.nokhc.net.

This is a full-time Customer Service Representative role for English speakers. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving any issues or complaints. This role will require strong communication skills, both written and verbal, and the ability to maintain a high level of professionalism and empathy in all customer interactions. This is an on-site position located in Cairo, Egypt.

• Fluency in English, both written and spoken
• Strong communication and interpersonal skills
• Ability to empathize with customers and address their needs effectively
• Excellent problem-solving and decision-making abilities
• Detail-oriented with the ability to multitask and prioritize work
• Proficiency in using customer service software, databases, and tools
• Previous customer service experience is preferred
• Flexibility to work in shifts, including weekends and holidays
• High school diploma or equivalent qualification