Envision Employment Solutions is currently looking for a Customer Service Representative for one of our partners, a multinational bank.
Responsibilities:
Respond to customer inquiries via phone, text, and Social Media Channels in both Arabic and English languages.
Resolve customer issues, concerns and complaints in a timely and professional manner.
Willing to support customers by educating them and focus on app adoption.
Provide accurate and helpful information to customers.
Update customer records and communication logs.
Follow the right process of communicating with other departments to resolve customer issues
Identify and escalate issues to management as needed.
Follow up with customers to ensure that their problems are resolved to their satisfaction when needed.
Handle customer inquiries with empathy and understanding.
Maintain a positive and professional attitude with customers at all times.
Meet or exceed customer service performance metrics.
Stay up to date on our products, services, policies, and procedures.
Requirements:
At least 1 year of experience in the same role, banking background is a plus.
Be able to work in a fast-paced environment and keep up with all the policy updates.
Outstanding logical thinking and problem-solving skills
Strong communication and customer handling skills
Good email writing skills for internal communication
Strong English and Arabic speaking & writing skills are needed to meet the daily tasks.
Ability to works on multiple channels, support modalities, and different languages (English& Arabic) on the same time.
Benefits:
Health insurance
Learning, development and career progression
