Customer Service Representative

About Us:

Global Exchange Group - Globo Cambio in Colombia, Mexico and the Dominican Republic - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx.

Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 23 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year.

Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.

Global Exchange Group headquarters are located in Spain. Global Exchange Group is considered as a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us: http://www.global-exchange.com/en/

Position Overview:

The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.

Key Responsibilities:

• Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
• Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
• Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
• Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
• Document transactions according to the legal criteria.
• Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
• Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
• Make suggestions that could help the company to continue improving itself.

Qualifications:

• High school education is the minimum required with 1-2 years of experience in a similar role.
• University fresh graduates are welcomed.
• Native Arabic and a good command of verbal and written in English is a must.
• Additional languages are a plus (Urdu, Bahasa, Tagalog, etc).
• Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&b, tourism sectors is a plus
• Strong communication, negotiation, and problem-solving skills
• Having the ability to understand and identify customer expectations and needs
• Willingness to make direct contact with customers, to take responsibility, and to provide the best service
• Willingness to work in different shifts

Join us!!! At Global Exchange, we believe in creating an environment where leadership and teamwork thrive. We are looking for proactive and passionate Customer Service Representatives, who care about providing the best experience to our Customers.

Equal Employment Opportunity (EEO) Statement:

Global Exchange Group is an Equal Opportunity/ Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.