Customer Service Representative

Company Description

GoChat247 is dedicated to enhancing customer experiences through AI technologies such as conversational chatbots, sentiment analysis, process automation, and more. Our goal is to help businesses save time, money, and effort while improving overall customer satisfaction. With a track record of supporting clients in various verticals and countries, our team of 700 heroes is committed to delivering quality service with over 1 million transactions per month.

Role Description

This is a full-time on-site role for a Customer Service Representative (NO RUSH Account) at GoChat247 in Qesm El Maadi. The role involves daily tasks such as handling customer inquiries, providing support, ensuring customer satisfaction, and delivering exceptional customer experiences.

Qualifications

• Experience in Customer Service and Customer Experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Attention to detail and problem-solving abilities
• Experience with CRM software is a plus
• Fluency in multiple languages is a plus
• Previous experience in a similar role is preferred