Customer Service Representative

Company Description:

Teleperformance is a French company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 4 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen it has more than 45+ Projects operating in countries such as Canada, USA, UK, Middle east, and Egypt in more than 25+ languages. Our projects serve different industries/Sectors like Travel & Tourism, Technology & Consumer Electronics and Telecommunication.

Role Description

This is a full-time on-site role located in Cairo, Egypt for a Customer Service Representative. The Customer Service Representative will be responsible for providing support and assistance to customers, ensuring customer satisfaction, and delivering a positive customer experience. The role involves handling customer inquiries, resolving issues and complaints, and maintaining accurate customer records.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring customer satisfaction and delivering a positive customer experience
• Strong communication and problem-solving skills
• Ability to handle customer inquiries and resolve issues
• Attention to detail and ability to maintain accurate customer records
• Fluency in English
• Previous experience in a customer service role is a plus
• High school diploma or equivalen

Benefits

Highest NET Salary up to 15k

KPIS in Euro equivalent

Social Insurance

Medical Insurance 400k coverage per year

Overnight allowance: 1K

Transportation provided 24/7 all over Cairo and Giza ( Door to door for females after 11pm)

VPN line allowance

Gym Access

Discounts in many stores all over Egypt