Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Service Representative at Nyroz Flowers located in Cairo, Egypt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes answering customer inquiries, resolving issues, and ensuring customer satisfaction. You will also maintain customer records, process orders, and communicate with other teams to ensure smooth operations.

Qualifications

• Prior experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well in a team environment
• Attention to detail and accuracy
• Proficiency in computer systems and customer service software
• Fair in both written and spoken English
• Flexibility to work in shifts, including weekends and holidays
• High school diploma or equivalent

Please note that this job description is intended to provide a general overview of the position and does not encompass all possible tasks and responsibilities. Additional duties may be assigned as needed.