Company Description
RAYA CX is a leading provider of next-generation BPO and customer experience management services. Since 2001, we have been the preferred partner for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Our integrated business process outsourcing solutions are supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Representative. As a Customer Service Representative (Banking Sector) at RAYA CX, you will be responsible for providing exceptional customer service and support to our clients. Your day-to-day tasks will include addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication and problem-solving skills.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Experience in maintaining high levels of customer satisfaction
- Strong communication and interpersonal skills
- Ability to handle customer inquiries and resolve issues
- Excellent problem-solving skills
- Attention to detail and organizational skills
- Ability to work well in a team
- Prior experience in a similar role is a plus
- Bachelor's degree in a relevant field is preferred
