Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Cairo, Egypt. The Customer Support Specialist will be responsible for providing customer support and technical assistance, resolving customer issues and inquiries, ensuring customer satisfaction, and providing excellent interpersonal skills.

Qualifications

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while

providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.