Job Overview: We are looking for a dedicated and enthusiastic Sales Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing social media messages, and conducting live selling sessions. The role involves meeting key performance indicators (KPIs) to ensure customer satisfaction and drive sales growth.
Key Responsibilities:
Customer Service:
- Respond promptly and professionally to customer inquiries through social media platforms, email, and phone.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Provide product information and guidance to customers.
Social Media Management:
- Monitor and respond to messages, comments, and inquiries on social media platforms.
- Engage with followers and customers to build a positive online presence.
- Collaborate with the marketing team to implement social media strategies.
Live Selling:
- Host live selling sessions on social media platforms.
- Demonstrate and promote products effectively to engage viewers and drive sales.
- Maintain a professional and engaging demeanor during live sessions.
Sales Targets and KPIs:
- Meet and exceed sales targets and KPIs.
- Track and report on sales performance and customer interactions.
- Continuously seek ways to improve sales techniques and customer interactions.
Product Knowledge:
- Maintain up-to-date knowledge of products and services.
- Communicate product features, benefits, and promotions to customers.
Qualifications:
- Proven experience in customer service, sales, or a related field.
- Strong communication and interpersonal skills.
- Proficiency in using social media platforms for business purposes.
- Experience with live selling or online sales presentations is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Goal-oriented with a track record of meeting or exceeding sales targets.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work evenings or weekends for live selling sessions as needed.
Additional Information:
- Full-time position with competitive salary and benefits.
- Opportunities for growth and development within the company.
- Training will be provided to ensure familiarity with our products and services.
- Can Speak and Write Arabic is a PLUS
