Customer Service Specialist

Responsibilities:

Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.

Make outbound calls to obtain feedback on services.

Keep records of customer interactions recording details of complaints, comments, and inquiries.

Maintain monthly MIS reports of customer feedback and recommended action plans.

Follow up to ensure that appropriate action has been taken on customer requests and complaints.

Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

Make reminder calls to clients, send follow-up emails and schedule appointments.

Get feedback and Quality Assurance on identified or unidentified issues.

Minimum Qualification and Experience:

1 to 3 years experience.

Bachelor's degree

Experience working with Multi National Company preferred

Customer service experience .

Competency Requirement:

Excellent telephone manners and listening skills

Excellent English speaking & writing skills

Multi -Tasking is essential

Comprehensive understanding of Microsoft Excel

Experience in dealing with multiple departments within an organization

Organized with proven administration experience

Attention to details