Customer Service Specialist

The candidate will be responsible for:

Serving as the primary point of contact for the customers and all internal Galaxy offices.

relationship management with customers and develop an understanding of their business needs.

Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.

Proactively tracking the shipments and notifying the customers, whenever required.

Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.

Resolving customer issues by engaging suitable stakeholders

Monitoring booking trends and following up with customers to increase sales and optimise the customer service experience.

Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Basic required skills:

Excellent communication and interpersonal skills.

Should be fluent in Hindi and English (oral and written)

Should be computer literate

Should be familiar with MS Office tools

Should be familiar with international logistics and freight forwarding (ocean/air & import/export).