Shebatour is a leading provider of premium travel experiences, specializing in bespoke tours and curated itineraries for discerning travelers. With a passion for delivering exceptional service and unforgettable journeys, we strive to exceed our client's expectations at every turn.
Responsibilities:
- Respond to customer inquiries via phone, email, and online chat promptly and professionally.
- Assist customers with booking flights, hotels, car rentals, and other travel-related services.
- Provide personalized recommendations and travel advice based on customers preferences and needs.
- Handle customer complaints and concerns with empathy and efficiency, striving to resolve issues to the customer's satisfaction.
- Collaborate with other departments to ensure seamless coordination and execution of travel bookings.
- Maintain accurate records of customer interactions and transactions, updating customer profiles and databases as needed.
Requirements:
- A bachelor's degree in Hospitality, Tourism Management, or a related field is preferred.
- Proven experience as a Customer Service Specialist or in a similar role, with a strong track record of delivering exceptional customer service.
- Outstanding communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Meticulous attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
- Proficiency in MS Office and customer service software/tools.
- Fluency in English (written and spoken) is essential. Additional language skills are a plus.
- Passion for travel, cultural exploration, and delivering extraordinary experiences to clients.
How to Apply:
If you have a passion for travel and a talent for providing exceptional customer service, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience, qualifications, and why you're the perfect fit for this role to [Confidential Information].
