Job Description
Customer Interaction:
Respond to customer inquiries via phone, email, chat, and social media.
Provide accurate information regarding products, services, and company policies.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Order Processing:
Assist customers in placing orders and processing transactions.
Track orders and ensure timely delivery.
Handle returns, exchanges, and refunds in accordance with company policies.
Technical Support:
Provide basic troubleshooting support for products.
Escalate complex technical issues to relevant departments.
Sales Support:
Upsell and cross-sell products and services.
Inform customers about promotions, new products, and special offers.
Assist in maintaining customer records and updating customer information.
After-Sales Service:
Follow up with customers post-purchase to ensure satisfaction.
Manage warranty claims and repair requests.
Coordinate with the service department to ensure timely resolution of issues.
Feedback and Improvement:
Gather customer feedback and report it to management for continuous improvement.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Administrative Tasks:
Maintain detailed records of customer interactions, transactions, and complaints.
Prepare reports on customer service activities and after-sales performance.
Desired Candidate Profile
Profile:
bachelor s degree in business, communications, or a related field is preferred.
Proven experience in customer service or a related field.
Experience in sales or technical support is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRMs, and Microsoft Office Suite.
Ability to work under pressure and handle multiple tasks simultaneously.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
