Customer Services Support Officer

Role: Customer Services Support Officer

Location: Dubai

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
• Ensure customer queries are resolved with agreed TAT
• Positive customer feedback
• Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process, procedures and internal systems