About us
We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but the digital revolution is bringing enormous change, fast. That same spirit of adventure and entrepreneurialism is critical to our future success. In a fast-changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.
The English Language Teaching (ELT) Division is a global leader in the provision of multimedia English language teaching, learning, and assessment materials. Operating globally, it reaches millions of teachers and students each year to support the development of English language proficiency.
About the role
To ensure OUP's digital resources and services are fully embedded and used effectively as an integral part of the educational solutions offered to ELT customers. Develop customer knowledge and confidence, through effective onboarding and ongoing engagement, enabling teachers to fully exploit the benefits of ELT's digital products in order to achieve positive learning outcomes. You will be working in the territory of Riyadh region.
The responsibilities of this position;
- Deliver impactful tutorial sessions and informative product demonstrations to educate different customer audiences on the effective use of OUP's digital products and services.
- Educate internal colleagues in order to expand digital skillsets across the regional teams, positioning OUP as the leader in digital products & services and the preferred partner of choice in the ELT sector.
- Work closely with key account stakeholders to help OUP UK / the local distributor to acquire and retain high-value adoptions of blended and fully digital solutions. Note the role does not have authority to enter into contracts or accept sales orders on behalf of OUP UK / the local distributor.
- Manage metrics reporting and data dashboards that provide visibility of digital usage by customers, providing appropriate interventions such as training as required in order to drive strong and effective adoption of digital products.
- Develop detailed knowledge of all products and processes in order to optimize the customer experience across key touchpoints (trials, purchasing, onboarding, customer services/user support etc).
- Manage digital product development pilots with customers in designated region(s).
- Act accordingly and feel responsible for the Ethics, Compliance, and Health and Safety policies of OUP.
About you
- Having experience in Teaching/classroom and Educational Technologies.
- Having a driver's license and being an active driver.
- Experience in the publishing industry (especially with educational publishers) (desirable).
- Be familiar with the present educational landscape and educational learning technologies.
- Ability to practice engaging business communication skills via a variety of formats and platforms e.g. email, virtual platforms, phone calls, and presentations.
- Ability to deliver training solutions through a range of mediums.
- Ability to present and educate customers on OUP digital solutions.
- Strategic thinker with the ability to promote customer lifecycle and customer relationship management (CRM).
- Ability to adapt to emerging technological advances and new trends in ELT teaching and learning.
- Knowledge of Common Business Software & Sales Enablement Solutions.
- A passion for success, be curious with a willingness to go the extra mile to succeed.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
