Customer Success Executive (Turkish Speaker)

KOI

• Job Description/Guideline

• Position Title: Customer Success Executive

• Office/Department: Customer Success

• Position Reports To / Supervisor: Customer Success Executive

• Job Description:

The Customer Service Specialist will interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

• Job Accountability:

_Duties/Responsibilities:_

· Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

· Ensures that appropriate actions are taken to resolve customers problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Uses knowledge of a product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

· Performs other related duties as assigned.

_Required Skills/Abilities:_

· Excellent communication skills including active listening.

· Solution oriented.

· Proficient computer skills with the ability to learn new software.

· Knowledge of, or ability to learn, product, service, or area of customer service specialization.

· Microsoft Skills-mandatory

· Ability to multitask

· Entrepreneurial Mindset

· Spanish/ Chinese Speaking

• Essential Qualifications:*

· Bachelors or equivalent.

· Customer service/account management experience required.

· Spanish speaking

_Physical Requirements:_

· Prolonged periods sitting at a desk and working on a computer.

Preferred Qualifications:

· Experience of 2- 3 years

· Previous experience in B2B startup space

· Computer literate with good presentation skills and working knowledge of Microsoft Office applications & PowerPoint

The abovementioned responsibilities are intended to provide guidelines and directions for your specific role within KOI. Kindly note, that as the needs of the organization develop / change, it may be necessary to modify or amend the responsibilities listed.

Job Type: Full-time

Pay: AED5,

• 00 per month
  
  Experience:
• customer service: 2 years (Required)

Language:

• Turkish (Required)

Location:

• Dubai (Required)

Application Deadline: 03/06/2024
Expected Start Date: 03/06/2024