The ideal candidate should be motivated and experienced Customer Success Manager to join our growing team. This role is pivotal in ensuring the success and satisfaction of our clients by providing exceptional support throughout their journey with Bounce. The ideal candidate will blend expertise in customer success, inside sales, and project management to navigate complex projects and ensure seamless coordination across various departments.
Responsibilities
- Manage and grow subscription accounts
- Build strong relationships and rapport with our existing clients through phone calls, emails, serving as their primary point of contact
- Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each client and maximize retention rates
- Work closely with our sales teams to deliver exceptional client experience
- Bring passion, high energy, and a strategic mindset to help us provide superior service
- Stay up to date on the latest and most relevant legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
Qualifications
- 9-12 years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Ability to work autonomously and in a team setting in a fast paced startup environment
- Continuous interest in learning and growth
- Native English & Arabic speaker
