Tax Star is a start-up on a mission to revolution the way compliance is carried out by accountants. We want to automate the tax calculation process so accountants can spend more time on analytics and advisory.
Role Description
The objective of the Customer Success Role is to sit between sales, customers and the dev team to help onboard clients, provide technical demos, improve customer engagement, provide suggestions on product enhancements and support existing customers.
Qualifications
- Strong customer service and customer support skills
- Excellent communication skills, both written and verbal
- Analytical skills to understand and address customer needs
- Experience in a customer-facing role
- Ability to work independently and remotely
- Interpersonal skills to build and maintain positive relationships with customers
- Problem-solving abilities to resolve customer issues
- Attention to detail and organisational skills
- Experience with CRM software is a plus
- Background in finance or accounting is beneficial but not required
Must haves
- Previously worked in a start-up software saas business
- Customer Service Skills
- Product knowledge
- Problem Solving Skills
- Excellent communication skills
- Managing Upwards
- Active LinkedIn Profile
- Accounting and Tax Experience
- Excellent presentation skills
- Freakishly meticulous and organised
- A keen passion for technology
- Hunger to explore, learn and grow
- High capacity of time-management skills
Compensation
- Salary - Market Rate
- Discretionary bonus
- Share Options Scheme
- Benefits as per UAE law
- 25 days holiday
