Description
We are seeking a skilled and experienced customer support representative to join our team. The ideal candidate must be able to provide exceptional customer service while handling customer inquiries, concerns, and complaints. The candidate must have 1-3 years of experience in a customer support role and must be able to work in a fast-paced environment.
Responsibilities
- Responding promptly to customer inquiries via phone, email, and social media
- Providing accurate information about the products and services offered by the company
- Handling and resolving customer complaints in a professional and timely manner
- Maintaining a positive and empathetic attitude towards customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Providing feedback on the efficiency of the customer service process
Skills and Qualifications
- 1-3 years of experience in a customer support role
- Excellent verbal and written communication skills in English and Arabic
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Ability to multi-task and prioritize tasks effectively
- Ability to remain calm and professional under pressure
- Familiarity with CRM software and customer support tools
- Bachelor's degree in Business Administration or a related field
