Company Description
IMETS ACADEMY is an educational institution located in Cairo, Egypt. We are committed to facilitating learning and transferring knowledge, skills, values, beliefs, and habits to our students. Our dedicated team of educators provides high-quality education through various methods such as storytelling, discussion, teaching, training, and research.
Role Description
This is a full-time on-site role for a Customer Support and Social Media Management- Nasr City. The Customer Support - Nasr City will be responsible for providing excellent customer support and ensuring customer satisfaction. They will assist customers with technical support, troubleshoot issues, and provide solutions. The role requires strong interpersonal skills and the ability to analyze and resolve customer issues effectively.
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand
- Collaborate with sales and marketing teams to develop social media campaigns
- Stay up to date with the latest social media best practices and technologies
- Set up and optimize company pages within each platform to increase the visibility of company's social content
- Monitor SEO and customer engagement and suggest content optimization
- Moderate user-generated content in line with the moderation policy
- Collaborate with sales, web design, web development, digital marketing, customer relations and product development teams
Qualifications
- Residency In Cairo
- Customer Support and Technical Support skills
- Strong interpersonal skills
- Ability to analyze and troubleshoot customer issues
- Customer satisfaction-focused mindset
- Excellent communication skills
- Ability to work well in a team
- Problem-solving skills
- Experience in a customer support role is a plus
- Bachelor's degree in a relevant field is preferred
