Join Our Team at Engosoft!
Position: Customer Support Specialist (Full-Time)
Location: Nasr City, Cairo, Egypt
Schedule: 6 Days a Week, Rotational Shifts
What You'll Be Doing
- Connect with Customers: Assist customers via phone, email, and chat, providing professional, warm, and timely responses.
- Deliver Outstanding Service: Go above and beyond to understand and address customer needs, ensuring each interaction leaves a positive impact.
- Boost Sales: Use your sales skills to identify customer needs and confidently recommend the right products and services.
- Solve Problems Efficiently: Tackle customer issues with creativity and speed, escalating when necessary to keep things running smoothly.
- Build Lasting Relationships: Maintain an empathetic and friendly approach that fosters trust and loyalty.
- Stay Organized: Accurately document interactions, follow up on outstanding issues, and manage customer tickets in our CRM system.
What We're Looking For
- Customer-Centric & Sales-Oriented: A passion for helping others and the ability to turn conversations into sales opportunities.
- Strong Communicator: Fluent in Arabic and English, with excellent communication skills.
- Problem Solver: You're resourceful, proactive, and love finding solutions.
- Detail-Oriented: You manage multiple tasks seamlessly and stay organized.
- Flexibility: Available for rotational shifts, including mornings, evenings, and nights.
Shift and Schedule
- Rotational Shifts: Morning, evening, and night shifts
- 6-Day Work Week: Flexibility for scheduled shifts is required.
Ready to Apply Send your resume to: https://erp.engosoft.com/jobs/customer-service-agent-2281
