SUMMARY OF THE ROLE
This position is part of our MEIA Graduate Program, which is tailor-made for talents new to the job market. Through this program, you will accelerate your career through personal development plans, local or international assignments, challenging and exciting tasks, and focused training programs over the course of a year
As a Customer Service Executive, you will be responsible to provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.
This position reports to the Customer Service Manager and will be based in Musaffah, Abu Dhabi, UAE.
Responsibilities:
- Execute customer's orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
- Perform invoicing of Customers orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
- Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
- Follow up Customers complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
- Actively handle customers inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
- Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer's satisfaction
- Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for a candidate who:
- Emirati national as part of the Emiratization Program (Government Initiative).
- Graduates with up to 3 years of experience in the customer service field.
- Bachelor's Degree preferably in any relevant field .
- Good verbal and written communication in English language.
The competencies we look for:
- Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
- Acts on own initiative, makes things happen and accepts responsibility for the results.
- Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
What We Offer:
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Empowerment of independent decision making
- Career development opportunities across multiple disciplines and geographies.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.
