CX System Engineer

Company Description

IST Networks is the leading Customer Experience (CX) Technology Systems Integrator in the EMEA region, established in 2002. As part of the TP Infinity family, a global force in CX Transformation Services, we offer advanced CX solutions including Contact Center, Conversational AI, and Unified CXM platforms. Our integrated consultancy services cover CX Maturity Assessment, workforce optimization, and analytics to enhance customer experience strategies.

Role Description

This is a full-time hybrid role as a CX System Engineer at IST Networks in Cairo, Egypt, with flexibility for remote work. The CX System Engineer will be responsible for designing, implementing, and maintaining customer experience Sprinklr CXM platform . Tasks include:

• Communicating, analyzing business and discussing use cases with customers from different region
• Administrating, supporting, troubleshooting and optimizing Sprinklr platform to meet customers requirements.

Qualifications

• Knowledge of Contact Center solutions, CCaaS, VoIP, and Unified CXM platforms. (Ex: Cisco UCCX, UCCE, Genesys Engage, Genesys pure cloud, Sprinklr CXM, Talkdesk, Five9,

.etc)

• Experience in system implementation/administrating, troubleshooting, and optimizing CX technology
• Understanding of AI-powered social media management and analytics
• Understanding of social marketing and Meta Ads is preferable
• Strong problem-solving and decision-making skills
• Excellent communication and teamwork abilities
• Ability to work independently and collaboratively in a hybrid work environment
• Bachelor's degree in Computer Science, Engineering, or related field
• Certifications in CX technology platforms are a plus
• English speaking is a must, German and other languages are preferable