Data Onboarding Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

Job Purpose

We are seeking a detail-oriented and customer-focused individual to join our team as a Data Onboarding Specialist and Chat Agent. In this role, you will be responsible for gathering customers inventory details and working on the files to import them into our system using our templates. Additionally, you will be handling customer inquiries and chats.

• Gather customers inventory details and ensure accuracy and completeness
• Work on files to import data into our system using provided templates
• Handle various data types including PDFs, paperwork, Excel sheets, and CSV files
• Maintain data integrity and ensure compliance with company standards
• Respond promptly to customer inquiries via chat, email, or phone
• Provide exceptional customer service and address customers questions and concerns effectively
• Collaborate with team members to resolve customer issues and escalate complex problems when necessary
• Keep accurate records of customer interactions and transactions
• Continuously seek opportunities to improve processes and enhance the customer experience
  

• High school diploma or equivalent; additional education or certification in data entry or related field is a plus
• Proven experience in data entry or a similar role
• Proficiency in using Microsoft Office Suite, particularly Excel
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Problem-solving skills and ability to work well under pressure
• Familiarity with chat and customer support platforms is preferred
• Ability to adapt to changing priorities and work in a fast-paced environment
  

Alert for Candidates

Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa's official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you.

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Notice to External Recruiters and Staffing Agencies

Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening.

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