This is a remote position.
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.
About the role:
Medical Departures Inside Sales Medical Team is responsible for helping American, Canadian, and European patients book their medical appointments at our global clinics via www.medicaldepartures.com. Work duties are to be carried out remotely in a patient-care coordinator's home or work space. Patient care coordinators are available via phone, live chat, social media, and email to assist Medical Departure patients with every aspect of planning and coordinating their global medical care.
Responsibilities:
- Convert phone calls, chats, and emails from Americans, Canadians, and Europeans into medical bookings at medical clinics in Mexico, Costa Rica, Panama, Colombia, Thailand, Indonesia, Vietnam, Philippines, and Turkey.
- Coordinate appointment bookings between Medical providers and patients in English.
- Recommend promotions that can help patients save money on their medical treatment.
- Follow the suggested script provided to all Inside Sales Representatives.
- Daily tracking and monitoring of Sales funnel, conversions, and projections.
- Proactively identify systemic issues that need to be resolved to prevent future customer
concerns.
- Answer phone, WhatsApp, email, and social media inbound inquiries according to
established SLAs
- Respond swiftly and courteously to customer inquiries or complaints.
- Upgrade patients by recommending or cross-selling higher-value medical treatments.
- Capture customer information, including email addresses, phone numbers, desired healthcare destination & medical procedures for future follow-up.
- Adjust sales presentation based on success/fail averages.
- Coordinate with other departments (Sales managers, Marketing department).
- Record details of inquiries, comments, and complaints.
- Actively listen to patients needs and recommend the right clinic and or promotion to help
patients save money and achieve their medical or dental goals.
- Attend weekly 1-on-1s, team meetings, and training and coaching sessions as required.
Requirements
healthcare establishment)
- Job Requirements:
- 3 - 5+ years of Sales experience in English.
- 3 - 5 years experience in a Medical environment (Hospital/Clinic or recognized
- Ability to handle a high volume of email, phone, chat, and social media traffic (leads &
prospects) in English.
- Fluent in English (verbal and written).
- High level of technical savvy & ability to learn new programs/systems.
- Excellent phone skills.
- Travel savvy; must have international travel experience.
- Experience tracking and maintaining a sales funnel & use of CRM/CMS systems.
- Impeccable written communication skills with a 40+ WPM typing ability.
- Ability to work responsibly, and productively from a remote home-office environment and
good time management.
- Experience working with clientele of diverse ages backgrounds, experience with elderly
clients is a plus.
- Weekend availability is a must, according to the shift schedule (5 days on, 2 days off).
- +50 hours weekly charge
- Excellent overall communication skills and Powerful collaboration skills.
- A proven track record of successful sales experience is preferred.
- Technical familiarity & knowledge of medical procedures & terminology (must have).
Equipment Requirements:
- High-speed internet connection
- Reliable computer with webcam and microphone interface
Benefits
JOB TITLE
Inside Sales Medical - Medical Departures
SALARY
Start at 800 USD to 1,200 USD (Base on experiences)
Commission
5% for all revenue over base salary and no maximum limit (uncapped)
Benefits
100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity
HIRING STATUS
Contractor (Full Time)
PROBATION
2 months (60 days)
LOCATION/BASE
Anywhere (Work from home)
