- Provide technical support and assistance to customers regarding the installation, operation, maintenance, and troubleshooting of dental devices.
2.Conduct on-site visits to assess equipment issues, diagnose problems, and perform repairs or replacements as necessary.- 3.Collaborate with cross-functional teams, including sales, engineering, and manufacturing, to ensure timely resolution of customer issues.
- 4.Document all service activities, including customer interactions, equipment repairs, and parts replacements, in accordance with company procedures and regulatory requirements.
- 5.Stay informed about product updates, technical bulletins, and industry developments to provide accurate information and support to customers.
- 6.Assist in the development of service procedures, manuals, and troubleshooting guides to enhance service efficiency and effectiveness.
- 7.Participate in product improvement initiatives by providing feedback from the field and identifying areas for enhancement or modification.
- 8.Maintain a high level of professionalism and customer satisfaction through effective communication, problem-solving, and follow-up.
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, or related field.
- 2.Proven experience in after-sales service or technical support for dental devices, preferably in an international trade environment.
- 3.Proficiency in English and any additional languages relevant to the target markets.
- 4.Strong technical aptitude and troubleshooting skills with the ability to diagnose and resolve complex technical issues.
- 5.Excellent communication and interpersonal skills to effectively interact with customers, distributors, and internal teams across different cultures and regions.
- 6.Ability to work independently and manage multiple priorities in a fast-paced, global business environment.
- 7.Willingness to travel domestically and internationally as required for customer visits, training sessions, and technical support activities
Job Type: Full-time
Pay: 7,000.00 - 9,000.00 per month
