Department Administrator

JOB SUMMARY

Manages the department's overall operations to include budget development, clinical operations, patient access, employee management and productivity. Assists in the development of department strategic initiatives aligned with the Institute and enterprise.

KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION

• Designs, Develops policies, procedures, and process flows
• Proactively identifies risks and opportunities, subsequently developing actions plans to ensure quality services
• Implements various patient experience initiatives
• Creation and management of ambulatory scheduling rules

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Directs and manages projects as assigned by leadership.
• Manages day to day operational support to Institutes & Departments
• Manages the institute/department operational and overall business activities.
• Supports the application of CCAD operating procedures and communicates with management to ensure understanding and compliance with policies/procedures.
• Manages the selection and placement of new employees, performance evaluations and corrective actions.
• Interprets and communicates policies/procedures and communicates relevant changes.
• Manages departmental operating budgets and monitors cost variances.
• Identifies and leads key departmental cost management initiatives to achieve quantified results.
• Develops strong understanding and co-leads the direction/monitoring of the revenue cycle for the department billing and reimbursement.
• Manages operational areas, identifies risks and drives improvement opportunities in key areas including patient access, patient experience, service line cost management, quality management, employee engagement and other departmental functions that support the overall institute performance.
• Implements strategic initiatives within the department including institute growth strategies, new practice acquisitions and marketing plans.
• Other duties as assigned.
• Adheres to CCAD's standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, standing and/or walking, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient's First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

QUALIFICATION & EXPERIENCE REQUIREMENTS

ESSENTIAL

• Bachelors degree required

PREFERRED

• Master's Degree preferred with a Bachelor's in a clinical/healthcare related domain.

Experience

• 5+ years of relevant healthcare experience incl 3+ years of healthcare operational management experience, or
• 7+ years increasingly responsible professional experience with a Bachelor's degree and supervisory role responsibilities

Professional Membership

Membership with scope appropriate National/International organization preferred

Example: American College Healthcare Executive membership

Job Specific Skills and Abilities

• Requires critical thinking and analytical skills, decisive judgment and the ability to work with minimal supervision.
• Excellent English verbal and written communication skills.
• Demonstrates emotional intelligence and strong leadership.
• Must be able to work in a stressful environment and take appropriate action.
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English