Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen.
Today, the family counts over 50 luxury brands, such as Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, Gentle Monster, and more, in over 60+ locations across Middle East.
Curious where your next opportunity will take you Let's Talk!
Position - Deputy Boutique Manager, Luxury watches & jewelry
Location - Dubai
Key Responsibilities:
- Actively contribute and assist in developing strategies to increase store traffic; Promote brand awareness, establish market/store presence.
- Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty.
- Lead the team in executing an excellent after-sales experience and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
- Resolve customer complaints and responds to comments in a timely and professional manner.
- Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
- Communicate company set KPI's; identifies and implements strategies to ensure performance standards are met for all the KPI's.
- Analyze the store's monthly performance, report current business trends.
- Maintain operations by ensuring compliance with company's Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.
- Generates & analyzes sales reports and liaise with Brand Management and Merchandising teams to maximize stock potential. Submits daily invoices and sales recap to Finance.
- Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.
- Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.
- Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions.
- Conduct monthly coaching/counseling sessions with your associates to review performance and provide constructive, timely feedback. Oversee annual review process for your team and set annual employee goals.
- Ensure a consistent and effective in-store onboarding experience for all new hires.
- Maintain awareness of market trends and competition. Shares recommendation with Line Manager.
Whom we are looking for:
Passion! Confidence! Personality!
- 5-8 years of relevant experience, 2 of which in a managerial position in a luxury environment.
- Experience in luxury watch/ jewelry industry is mandatory.
- Excellent interpersonal skills and the ability to build working relationships.
- Strong business development mindset, proactive in identifying potential new markets and customers.
- Proficiency in English language (mandatory), Russian is advantage.
As the UAE's largest retailer of luxury watches and jewelry, we will provide you with an outstanding working environment.
The key to our success is the team that works here - and we reward and celebrate success,
What's next
If you're proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
