Job Overview
Account managers are fully responsible for the day-to-day clients inquiries , deliverables, client budgets, deadlines, plans, reports, results, financials, and future growth Plans. He/She is solely responsible for their accounts and responsible for handling all the team members to get the job done as efficiently as possible. They represent the agency with the client and therefore are responsible for maintaining a strong relationship with the client at all times.
They should shadow, guide, and teach the Account Executive working alongside them.
Responsibilities and Duties:
- Represent the agency with the client and all external parties.
- Educate and guide the Account Executive working with them to guide them and work hand in hand (not only oversee) with them to get the best results.
- Â Build and maintain strong, long-lasting and trusting relationships with the clients at all times.
- Handle day to day operations of the client; from the client brief and until delivery.
- Handle all suppliers needed for any task of their clients in terms of communication, quotation, and until successful delivery takes place.
- Responsible for meeting deadlines and proper planning for the client briefs.
- Handle internal communication and external communication with the client fully.
- Study the brand and its competitors and understand fully what their client does/sells/offers as well as competitors at all times.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop mini strategies for the accounts he/she is handling on a regular basis.Â
- Responsible for client renewals and therefore for the yearly strategies and that they meet client 1 year future growth plan.
- Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
- Follow up with the internal and external teams on deadlines and delivery quality. As well as ensure that checkpoints are done on a timely and regular basis.
-  Follow up updates with new advertising and digital trends so that they are able to recommend ideas to their clients.
- Upsell other services to the client that will help the client on growing up.
- Â Collaborate with the departments to identify and grow opportunities and face all the threats as one team.
- Review all the content, visuals, media plans, and all reports thoroughly and make sure they are free from mistakes and present them to the client.
- Organize client folders and work properly organized on the drive.
- Fully responsible for the quality of the deliverables and results and that they meet and exceed client requirements.
- Presents all deliverables from small briefs, strategies, and reports to the client on their own with full understanding.
- Forecast any client issues ahead of time to avoid them happening and in case of crisis they should be able to handle it completely with minimal advisory from the management.
Qualifications:
- 3+ years of proven work experience as an Account Manager in the advertising field.
- English and Arabic written and spoken.
- Strong communication skills.
- Strong organization skills.
- Effective presentation and negotiation skills.
- Problem solving and critical thinking abilities to find creative solutions to complex issues clients may be facing.
- Attention to details.
