Job Description
Job Purpose:
To shape the Transaction Banking digital channels roadmap and specifically to enhance and deliver the functions, features and digital initiatives.
Principal Accountabilities:
The Digital Channels manager will provide support, and deliver the digital channels roadmap. These capabilities will enable non-individual digital users to apply for products and services via corporate digital channels.
Responsibilities:
Assess and understand the strategic needs and plans for corporate business growth and analyse the business needs.
Define the scope and approach for the corporate digital road map for existing and new products, services and features.
Analyse the requirement, validate, verify, ensuring that requirements statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
Elicit requirements using interviews, workshops, document analysis, surveys, business process description, use cases, scenarios, business analysis, competitive product analysis, and workflows analysis.
Coordinating between other project stakeholders, which are mainly corporate products, operations, 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control etc.)
Create SOPs (Standard Or Operating Procedures) documents for new digital initiatives.
Create training materials to train the internal and external customers.
Collaborate with User experience teams for UI and UX designs creation.
Collaborate with Adoption and marketing team for marketing plans and monetization of the digital products and services.
Prepare and execute user acceptance test script and cases. Coordinate and ensure the high quality between IT and other stakeholders of the project during the UAT planning and execution.
Manage internal staff pilot to ensure the digital service is adequate for customer go live.
Identify process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
Establish and monitor KPIs across channels and devise remediation plans where channel KPIs require improvement
Identify opportunities for channel optimization and set out migration strategies for lower cost to serve models
Requirements:
Education & Experience
Minimum 5 years of experience in technology, design, digital channels (mobile online, wallets, web siteetc) project management, payments, digital marketing, customer experience.
University BA or post graduate degree in Information Systems, Computer Science, Business or Management or UX, UI design schools.
A person who is used to work in Agile methodology also advantageous
Worked in one or more of fintechs/technology companies/other financial institutions/corporate /consultancy/e-commerce companies.
Techno-functional expertise in Trade Finance, managing Finastra's Trade Finance Solutions (FCC and FTI).
