About the role
The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the worlds largest global air cargo carrier, Qatar Airways Cargo is leading this change.
To support our vision, we are looking for talents the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargos position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargos Customer Experience Team in Doha as a Digital Delivery Manager.
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.
You will be responsible for the management of important milestones and activities that come with various QR Cargo Digitalization program(s) by working towards a more focused, successful and timely delivery of projects. Also, responsible to take forward and assume accountability for new and upcoming customer digital initiatives while ongoing implementations are in place. Collaborate with other departments and teams to track, manage, report on, and ensure successful delivery and success of the various digital initiatives in Cargo.
We need you to share your passion, skills and fresh ideas, this includes:
· Implement various digital initiatives with internal/external partners, including customers to achieve process innovation, improve customer experience, and complement overall digital strategy.
· Develop project plans and lead activities at HO level for the project portfolio to promote enablement within the QR network, continually improve processes in scope, and ensure business resilience.
· Ensure high business digitalization rate for QR Cargo through automation and by measuring through various reporting tools the conversion of manual processes into electronic and ensuring network and customer compliance thereof.
· Advocate for key system enhancements gathered from customer and network feedback and proposing/leading business process improvements.
· Establish accountability to the project portfolio and securing sponsorship and funding for projects through business case justifications presented to executive leadership.
· Liaise with cross-functional technical, sales and other HO/regional teams and provide appropriate cost-effective digital solutions for projects in QR.
· Take ownership to ensure successful end to end delivery of digital projects, including hands-on involvement and overseeing all phases of the project (ideation, experience design, requirements, design, development, delivery and change management)
· Be a digital champion in the company always finding creative ways to help improve processes using digital technologies, understand end users and drive adoption for the digital solution ecosystem in QR
· Interact with stakeholders across the network and external customers on specific project requirements and gain support for programs implemented.
· Review and implement relevant SOPs, processes and procedures for programs implemented to establish accountability and improve compliance.
· Develop content and awareness materials for distribution to Qatar Airways Cargo network and external customers in relation to digital initiatives.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.
Together, everything is possible.
Qualifications
About you
· Bachelors Degree or equivalent with a minimum of 6 years job-related experience.
· Experience in digital transformation, Digital Product Management, project management tools and platforms
· Experience in Cargo / Logistic Operations Management, Digital Transformation in Airline and Supply Chain, Online Product Distribution, MIS, e-Commerce and relevant fields.
· Experience in strategic Project Management, key customer interactions, network stakeholder relationship management, revenue and cost analysis, business process analysis, mapping and documentation, system implementation and development, and data analysis.
· Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment
· Fluency in written and spoken English.
· Strong analytical thinking and advanced problem-solving capabilities
· Strong mentoring and coaching skills.
· Advanced MS Excel, PowerPoint, Visio, JIRA, ADO, and Tableau
· Good understanding of air cargo operational processes and business systems.
· Previous working experience in Salesforce based solutions is a strong plus
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.
So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If youre ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
