Job Title:Account Management Director
Job Summary:
We are seeking an experienced and strategic Account Management Director who excels in stakeholder management. The ideal candidate will bring expertise from the marketing agency or a related field, with a proven track record of leading successful client partnerships and delivering outstanding results. This role is pivotal in driving client satisfaction, ensuring account growth, and developing strategies that align with business objectives.
Key Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for key clients, building and nurturing strong, long-term relationships.
- Understand client goals and develop tailored strategies to achieve their objectives.
- Act as a trusted advisor, providing strategic guidance and thought leadership.
- Strategic Planning and Execution:
- Lead account planning initiatives, ensuring alignment with client expectations and business targets.
- Oversee the development and implementation of marketing strategies and campaigns.
- Drive innovation and identify new opportunities for clients to maximize value.
- Stakeholder Engagement:
- Effectively manage and communicate with internal and external stakeholders to ensure seamless project delivery.
- Collaborate cross-functionally with teams, including creative, strategy, and production, to meet client needs.
- Manage expectations, resolve conflicts, and proactively address issues to keep projects on track.
- Team Leadership and Development:
- Mentor and guide account managers and junior staff, fostering a culture of high performance.
- Set clear objectives, provide feedback, and support professional growth within the team.
- Financial Management:
- Oversee account budgets, forecasting, and financial planning, ensuring profitability and resource efficiency.
- Monitor account performance metrics and implement corrective measures as needed.
- Lead the negotiation of contracts and agreements to benefit both the company and the client.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field (Master's degree preferred).
- A minimum of 8 years of experience in account management, stakeholder management, or a related role within a marketing agency or a similar fast-paced environment.
- Demonstrated experience in developing and executing marketing strategies that drive measurable results.
- Proven ability to manage multiple high-profile accounts and projects simultaneously.
Skills and Competencies:
- Strong leadership and team management skills, with the ability to inspire and motivate teams.
- Exceptional communication and interpersonal skills, capable of building rapport with clients and internal teams.
- Strategic thinker with the ability to analyze data, interpret insights, and present actionable recommendations.
- Excellent problem-solving and conflict-resolution abilities.
- Proficient in project management tools and CRM software.
