Director of Food & Beverage

JOB SUMMARY

Responsible for food and beverage daily operations, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

. High school diploma or GED experience in food and beverage, culinary, event management, or related professional area.

OR

. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 4 years experience in food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

. Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.

. Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures.

. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

. Develops and oversees an order and purchase strategy for equipment and supplies.

. Supervises an effective monthly self-inspection program.

Developing and Maintaining Food and Beverage/Culinary Goals

. Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

. Reviews financial reports and statements to determine how food and beverage is performing against budget.

. Makes recommendations for funding of food and beverage equipment and renovations in accordance with brand business strategy.

. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.

. Establishes challenging, realistic and obtainable goals to guide operation and performance.

Developing and Maintaining Budgets

. Develops and manages food and beverage budget.

. Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

. Focuses on maintaining profit margins without compromising guest or employee satisfaction.

Leading Food and Beverage Team

. Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.

. Encourages and builds mutual trust, respect, and cooperation among team members.

. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

. Serves as a role model to demonstrate appropriate behaviors.

. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

. Identifies opportunities to increase profits and create value by challenging existing processes, encourages innovation and drives necessary change.

. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, ).

. Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.

. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

Ensuring Exceptional Customer Service

. Provides services that are above and beyond for customer satisfaction and retention.

. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

. Reviews findings from comment cards and guest satisfaction results with food and beverage team and ensures appropriate corrective action is taken.

. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

. Empowers employees to provide excellent guest service.

. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).

. Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

. Ensures that expectations and objectives are clearly communicated to subordinates subordinates are also open to raise questions and/or concerns.